Refund and Cancellation Policy

At LBB Lives Beyond Boundaries Pvt. Ltd., we strive to provide the best online education experience to our students.  We believe in transparency and fairness in our dealings with our clients & customers. This Refund and Cancellation Policy outlines our commitment to providing you with clear and concise information about our policies.

1.   Refund Policy

1.1 Refund Eligibility

We offer refunds in the following situations:

  1. Course Cancellation: In the event that LBB Lives Beyond Boundaries Pvt. Ltd. cancels a course for any reason, we will provide a full refund to all enrolled students.
  2. Dissatisfaction with Course Content: If you are unsatisfied with the course content, you may request a refund within 7 days of the course start date. We will process your refund request after reviewing your feedback and the reasons for your dissatisfaction.

1.2 Refund Process

To request a refund, please contact our support team at support@livesbeyondboundaries.com. We will review your request and respond to you within 2 business days. If your refund request is approved, we will process the refund to the original payment method within 5-7 business days.

2.   Cancellation Policy

2.1 Cancellation Eligibility

  1. Self-Paced Courses: You may cancel a self-paced course at any time. However, no refund will be provided for such cancellations.
  2. Instructor-Led Courses: If you cancel an instructor-led course at least 7 days before the course start date, we will provide a full refund. If you cancel within 7 days of the course start date, we will provide a refund minus a cancellation fee of 25% of the course fee.

2.2 Cancellation Process

To cancel a course, please contact our support team at support@livesbeyondboundaries.com. We will review your request and respond to you within 2 business days. If your cancellation request is approved, we will process the refund to the original payment method within 5-7 business days.

3.   Course Transfers

You may transfer to another course within LBB Lives Beyond Boundaries Pvt. Ltd. subject to availability and approval by the support team. The transfer request must be made at least 7 days before the course start date. No transfer will be allowed within 7 days of the course start date.

4.   Technical Issues

If you encounter technical issues during the course, please contact our support team at support@livesbeyondboundaries.com. We will do our best to resolve the issue in a timely manner.

5.   Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at support@livesbeyondboundaries.com.