Effective 1 August 2026
Golden Circle Refunds & Cancellations
This policy applies to paid Golden Circle activities. It replaces the former course-focused refund terms for Golden Circle bookings.
1. Booking status
Prices, inclusions, and any booking amount or activity-specific balance are shown with the activity. A paid booking is confirmed only after successful payment verification. If an activity listing states a different cancellation or refund term, that activity-specific term applies in addition to this policy.
2. Participant cancellations
Golden Circle paid-activity bookings are non-refundable and non-transferable once confirmed, except where an activity-specific term says otherwise or applicable law requires a refund. This policy applies to a participant choosing not to attend, arriving late, or being unable to use a booking.
3. Changes or cancellation by LBB
We may need to change an activity’s date, time, venue, facilitator, or format for reasons including safety, weather, venue availability, or operational constraints. If we cancel a paid activity and cannot offer a suitable rescheduled activity, we will offer a refund of the amount paid for that cancelled activity. We will communicate the available option using the contact details supplied with the booking.
4. Refund requests and processing
To ask about an eligible refund, email info@livesbeyondboundaries.com with your name, activity, payment date, and order or payment reference. We may need information to verify the request. Approved refunds are returned to the original payment method where technically possible; your payment provider or bank may take additional time to show the amount.
5. Related policies
This policy forms part of the Terms of Use and Golden Circle Terms. For a payment concern or complaint, please use the Grievance page.